Provide response time analytics where weekends don't contribute towards response time

To more easily find historical messages.

Tooltips across the platform to better guide users.

Allow clicking on a certain data point within a graph to deep-dive more easily

Increase referral rates by leveraging your happiest clients

Automated recommendations on repricing opportunities based on client workload & fee information

To help with profitability analysis and importance of client

Showcase firm-wide satisfaction metrics on your website and social media

Recommendations on which clients to proactively reach out to based on satisfaction and last communication

Enhance understanding of profitability based on time tracking information

Rather than have to switch between teams to view the stats for each team

View analytics on tone of emails sent by firm

As opposed to only by teams currently

See analytics compared to other team members to foster motivation.

Gain an understanding of how much time is spent writing emails based on length & content of email

Managers should be able to view and update their team members' settings as needed.

See activity since last Combinely connection.

Be able to compare one team against another, as well as against the firm average.

Support chat-based communication channels

To improve understanding of profitability, workload distribution and at risk projects.

Set firm, team, client or employee goals or thresholds within the platform and metrics.

Versus client asking for updates

Allow to opt-out clients from analytics (e.g. third party that you still want to have visibility on but not influence analytics)

For emails that require immediate attention (<1 hour response time)

See weekly analytics & insights to be able to track performance week-on-week.

E.g. filter out clients <10 emails to help focus on most active clients

E.g. follow-up response time, complaints by category, etc